Emergency Telephone Number of Tourist Service of Wuhou District:
028-85066744 028-85086942 028-85063707
Tourist Complaint Phone: 96927 028-85086942
Solution Channels for Disputes: according to disputes, there different approaches to settle them; on the view of the tourists, these ways for this mainly include: reconciliation, mediation, arbitration, lodging complaints and litigation.
1. Self-reconciliation: after a dispute happens, the two parties are willing to solve it through equal consultation, clarify responsibilities and settle disputes in terms of the matters on a voluntary, equal and legal principle.
2. Mediation: under the host of a third party (mediation agency or mediator), an agreement shall be concluded by both parties on the basis of mutual pardon through persuading and mediating.
3. Arbitration: a solution through a neutral arbitral body after dispute occurs.
4. Lodging complaints; you may call telephone number for tourist complaint – 96927 after a dispute occurs, and the bureau phone number of Wuhou District is: 028-85086942; and our law enforcement officials will mediate on the phone-call or show up on site.
5. Litigation: the party shall compose a written document concerning the dispute matter to submit to the court for proceedings.